How to Fix Microsoft Authenticator App Not Working in 2024

Two-factor authentication has been a need in today’s time due to various security breaches of users. You can enable two-factor authentication on different services using authenticator apps. It’ll help you to protect your account from hacking. Microsoft Authenticator is the official authenticator app from Microsoft that you can use to enable two-factor authentication. However, many users often report that the Microsoft Authenticator app is not working on their devices.

If you are facing the same issue, and want to fix it, then you just have come to the right place. In this guide, we have described how you can fix the Microsoft Authenticator app not working issue. Below, we have described the methods that’ll help you to fix this issue with the Microsoft Authenticator. So, read this guide completely if you want to fix this app.

Why is Microsoft Authenticator Not Working?

There can be several reasons why this authenticator app might not work on your device. Below, we have described some of the common reasons why you might face issues with the app.

  • Internet Issue: If your Internet connection isn’t working properly, or if your connection is not stable, then you can face the problem with Microsoft Authenticator. So, this could be the reason behind the issue.
  • Notification Access: If the Microsoft Authenticator app doesn’t have permission to display notifications on your device, then you can also face issues on the app.
  • Date and Time: If the date and time of your device is not set right according to your time zone, then the Microsoft Authenticator app might not work on your device.
  • VPN: If you are using a VPN while using the Microsoft Authenticator app on your device, then you can face the problem sometimes.
  • Outdated App: If you are using an outdated version of the Microsoft Authenticator app on your device, then it might get bugs and glitches in it. So, this could be one of the reasons why the Microsoft Authenticator app not working.
  • Workspace or School Device: If you are trying to use the Microsoft Authenticator app on a workspace or school device, then it might cause a problem. Workspace devices might not allow to sign-in to personal accounts.

No matter what the reason is, below, we have described the methods to fix this issue.

How to Fix the Microsoft Authenticator App Not Working?

1. Check the Internet

The first thing you need to do is to check if your Internet connection is working properly. If the Internet connection is not stable or fast, then you might face issues.

So, just check your Internet speed and see if you are getting enough speed. You can also change your Internet connection method, connect to a different Wi-fi connection or just switch your Internet connection and check if it works.

2. Turn off VPN

If you are using a VPN or proxy, then you should turn it off before using the Microsoft Authenticator app. Because of the VPN connection, Microsoft Authenticator might have problems connecting to it’s server.

So, just turn off your VPN or proxy and then check if it’s working. This might help you to fix the issue.

3. Change Date and Time

If the date and time on your device is not set according to your time zone, then you can face problems using the Microsoft Authenticator app. So, just set the date and time on your device and check if it works.

You can go to the Settings option on your device and set the date and time to automatic. Then, open the Microsoft Authenticator app and check if it’s working.

4. Check Notification Access

The next method to check Microsoft Authenticator app not working issue is, you can check if the app has access to notifications on your device. Below, we have described how you can check if the Microsoft Authenticator has notification access on Android.

  1. First of all, open the ‘Settings’ option on your Android device.
  2. Then, go to the App Management>App List option from there.
  3. Search for the Microsoft Authenticator app and click on it.
  4. Now, go to the ‘Manage notifications’ option and allow the notification.

That’s it. Now, open the Microsoft Authenticator app and check if it’s working.

5. Update App

If you are using an outdated version of the Microsoft Authenticator app on your device, then you need to update it to the latest version. The outdated version of the app might get bugs in it.

To update the app, just open the Google Play Store or App Store on your device and check if there’s an update available. If available, then update it to the latest version and check if it fixes the issue.

6. Clear Cache

Last, but not least method to fix the Microsoft Authenticator app not working issue is, you can clear the app cache and check if it fixes the problem. Below, we have described how you can clear the Microsoft Authenticator cache on your Android device. So, follow the steps below to do that.

  1. First of all, open the ‘Settings’ option on your device.
  2. Then, go to the App Management>App List option.
  3. Now, search for the Microsoft Authenticator app and click on it.
  4. After that, go to the ‘Storage’ option and click on both the ‘Clear cache’ and ‘Clear data’ options.

That’s it. Now, open the app and check if it’s working.

Conclusion

So, guys, I hope you liked this guide. If you like, you can share this guide on your social media platforms. Just use the share buttons below to do that. If you have any question or queries, you can ask in the comment section below. You can also provide your feedback in the comment section.

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